Where we ship

We ship worldwide. Where a destination cannot be served reliably, checkout will tell you before you pay.

Processing

Orders are prepared within 1-3 business days, excluding weekends and public holidays. You will receive an email as soon as your order is dispatched.

Delivery times

Most orders are delivered within 14 days of dispatch.

Delivery depends on the carrier, on customs clearance in your country, and on conditions outside our control such as weather, industrial action and peak periods, any of which can extend it. In any event we undertake to deliver within 30 days of your order at the latest. If we cannot, you may cancel and receive a full refund.

If your order is overdue, contact us and we will chase it for you.

Costs

Delivery is free on every order, to every country we ship to. There is no minimum spend and no surcharge added at checkout. The price you see on the product page is the price you pay us.

Tracking

Where tracking is available you will receive a tracking number when your order is dispatched. Tracking can take a few days to start updating and may not update at every stage of an international journey. A quiet tracking page does not mean a lost parcel.

Customs, duties and import taxes

Depending on where you are, your order may attract customs duties, import taxes or handling fees in the destination country.

These charges are not included in what you pay us, we cannot calculate them in advance, and they are your responsibility as the importer. They are set by your own country's authorities and we cannot refund them.

Split shipments

An order containing more than one item may arrive in separate parcels on different days, at no extra cost to you.

Wrong addresses and undelivered parcels

Please check your delivery address before paying - once an order is dispatched we usually cannot change it.

If a parcel comes back to us because the address was wrong, because it was refused, or because it went uncollected, we refund the price of the goods less any charges the carrier passes on to us. A second delivery attempt is chargeable.

Lost parcels

If tracking shows no movement for 30 days beyond the expected delivery date, we treat the parcel as lost and will either resend your order or refund it, whichever you prefer. Please raise a lost parcel within 90 days of dispatch - carriers do not accept claims after that.