30-day returns

You may return an item for any reason within 30 days of delivery, provided it is unused, in its original packaging with any seal intact, and complete with all components - the gel pack with a sleep mask, the case and spare ear tips with earplugs.

You pay the return postage, and we refund the price of the product.

Your 14-day right to change your mind

Wherever you are in the world, you may change your mind and cancel your order within 14 days of receiving it, without giving a reason.

Tell us within those 14 days by emailing us. Then send the goods back within 14 days of telling us.

On a cancellation we refund the price you paid for the product. Delivery is free on every order, so there is no delivery charge to refund. You pay the cost of returning the goods, and you are responsible for any loss in their value caused by handling them more than you would in a shop.

Opened earplugs

Earplugs are supplied sealed for hygiene, because they are worn inside the ear. Once that seal is broken they cannot be returned for change of mind, and the 14-day right above no longer applies to them.

This affects change-of-mind returns only. If earplugs are faulty, damaged or not what you ordered, you are covered as normal.

Faulty, damaged or incorrect items

Everything we sell carries a two-year guarantee of conformity from delivery. If something arrives damaged, develops a fault, or isn't what you ordered, email us with your order number and a photograph where the problem is visible. We will arrange the return and we pay the postage.

How to return something

Email us first. We do not publish a return address, because the correct address depends on your order.

1. Email us with your order number and what you would like to do.
2. We reply by email with a return reference and the postal address to send the item to.
3. Pack the item securely, mark it with the reference, and keep your proof of postage.

Please wait for our email before sending anything back. A parcel that arrives without a reference, or at an address we did not give you, cannot be matched to your order and may be refused or returned to you.

When you get your money back

We refund you once your return arrives at the return address we give you. From the day it arrives with us, we process your refund within 14 days.

Refunds go to your original payment method, with no fee. How soon the money then appears depends on your bank, usually a few working days.

What we cannot accept

• Items returned after the applicable window has closed.
• Earplugs with a broken hygiene seal, unless faulty.
• Items that are used, damaged after delivery, or missing components.
• Items sent back without a return reference.