Track Your Order

Finding your order

When you place an order you will receive a confirmation email straight away. Once your parcel is dispatched you will receive a second email containing a tracking number and a tracking link.

Tracking your parcel

The quickest way to track your order is the link in your dispatch email - it goes straight to the right carrier for your parcel. Keep that email; it is the only place your tracking number is stored.

If you cannot find the email, check your spam folder first, then email us with your order number and we will resend it.

If tracking has not updated yet

Tracking can take a few days to show its first scan after dispatch, and international parcels often go quiet while in transit between countries or while clearing customs. This is normal and does not mean your parcel is lost.

If it has been more than 14 days since your dispatch email and tracking still shows no movement, email us with your order number and we will chase the carrier for you.

If your parcel is late

We undertake to deliver within 30 days of your order at the latest. If that passes and your order has not arrived, you may cancel for a full refund.

Still stuck?

Email us with your order number and we will look into it for you.