Returns & Refunds
30-day returns
You may return an item for any reason within 30 days of delivery, provided it is unused, in its original packaging with any seal intact, and complete with all its parts.
Your 14-day right to change your mind
You also have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason. This applies to every customer, wherever you are.
To withdraw, tell us clearly within those 14 days that you wish to cancel. You then have a further 14 days to send the goods back.
Condition of returned items
For hygiene reasons, earplugs can only be refunded if the seal is unbroken. You are welcome to open the box to inspect what you have bought - handling an item to check it is not the same as using it.
How to start a return
Email us first. We do not publish a return address, because the right address depends on your order.
- Email us with your order number and what you would like to return.
- We reply by email with a return reference and the postal address to send it to.
- Pack the item securely, write the reference on or inside the parcel, and keep your proof of postage.
Please wait for our email before sending anything back. A parcel that arrives without a reference, or at an address we did not give you, cannot be matched to your order and may be refused or lost.
Who pays return postage
You pay the cost of sending the item back to us. If an item is faulty, damaged or not what you ordered, we pay the return postage instead.
When we refund you
We refund you once your return arrives at the return address we give you. From the day it arrives, we process your refund within 14 days, to the same payment method you used to order, with no fee.
How soon the money appears after that depends on your bank, usually a few working days.
Faulty or damaged items
Everything we sell carries a two-year guarantee. If something arrives damaged or faulty, email us with your order number and a photo. We will put it right at our cost.